FAQ

• What is the differences between the new packages and the old ones?

  The new TVS NOW packages are designed to better meet customers' needs, offering more flexible access to quality original and exclusive content at more affordable prices. Users can now choose how many screens or devices they want to stream on. 
  • Packages are now split by content type – Sports and Entertainment – making it easier to choose based on your viewing interests. 
  • More pricing options – Starting at just 99 THB, you can enjoy a wide range of content including movies, series, variety shows, and popular cartoons. 
  • More value at lower prices – Premium content that used to be available only in high-tier plans (e.g., Golf in NOW MAX at 2,155 THB) is now included in more affordable packages (e.g., NOW SPORTS at 699 THB). In comparison, the older packages combined both sports and entertainment in one bundle, with less pricing flexibility

• What content is included in the NOW ENT package?

  NOW ENT is your go-to entertainment pack — offering the most content and best value. It includes over 2,000 titles across 30,000+ hours, featuring: Thai, Chinese, Korean, Japanese, and Western movies, series, variety shows, anime, 24 live channels and popular short-form vertical videos (Shorts) trending today. All of this is available only from 99 THB (for 1 mobile screen).

• Are there differences between the three NOW ENT price tiers?

  All NOW ENT tiers offer the same core content: 2,000+ shows, 30,000+ hours of viewing, 24 channels, and trending vertical videos (Shorts). The difference lies in screen access and number of free partner apps: 
  1) 99 THB – Watch on 1 mobile screen 
  2) 199 THB – Watch on any 1 device + includes popular Chinese series from iQIYI (worth 318 THB) 
  3) 299 THB – Watch on 2 devices + includes top contents from iQIYI, WeTV, and VIU (worth 596 THB

• What sports content is included in the NOW SPORTS package?

  NOW SPORTS delivers the most exciting sports lineup with over 12 categories and more than 11,000 matches, including: International football (9 leagues with 15 tournaments) , Thai national futsal, volleyball, badminton, golf, tennis, motorsport (eg. Formula 1, MotoGP, WRC), boxing and many more. All events include live Thai commentary, making it the ultimate sports package for Thai viewers — just 699 THB for 1 screen on any device.

• What football content is included in the NOW Football package?

  NOW Football offers the most extensive lineup of international football and Thai futsal — 9 leagues and 15 tournaments, including UEFA Champions League, Europa League, La Liga, Bundesliga, DFB Pokal, Africa Cup of Nations, CAF Champions League, and the return of Serie A and Coppa Italia. Enjoy live Thai commentary from top commentators.

• Are there special promotions for True or dtac customers?

  True and dtac customers can subscribe to the NOW Football package for just 199 THB/month (regular users pay 259 THB/month).

• How can I subscribe to the new packages?

  You can subscribe via the website: https://truevisions.co.th starting from August 1, 2025, and watch via the TrueVisions NOW app only.

• Are the new packages available on TrueID?

  The new packages are only available through the TrueVisions NOW app. You can watch via smartphone, smart TV, tablet, TrueID box, Android TV, Apple TV, Samsung, LG, and Hisense. Just download and register on the TrueVisions NOW app to start watching.

• Can I continue using my current package (NOW POP / PLUS / PRIME / MAX1 / MAX / Kids / Documentary)?

   Yes. Your current package will continue with automatic renewal until your promotion ends or cancel by your own. You can also upgrade to a new package at any time. In case you switch to a higher-priced package, the system will calculate a prorated fee based on your current billing cycle and allow immediate access to the new content.

• I’m currently paying 2,155 THB for NOW MAX. Will the price be adjusted?

  Yes. As a thank-you, NOW MAX users will automatically receive a new discounted price of 1,599 THB/month starting from the next billing cycle after August 1, 2025

• I’m currently using NOW MAX1 at 1,599 THB. What happens next?

  NOW MAX1 users will be automatically upgraded to the new NOW MAX package starting August 1, 2025 (no extra charge). This includes: 
  - Free access to iQIYI, WeTV, and VIU (worth 397 THB) 
  - Streaming on up to 4 devices simultaneously

• Can I switch from my current plan (NOW POP / PLUS / PRIME) to a new one?

  Yes. You can switch plans by: Go to TrueVisions NOW app > Profile > Account Settings > Change Package > Select new plan & make payment. **Note: - If the new package is more expensive, the system will charge only the price difference (prorated) and upgrade immediately. - If the new package is cheaper, the switch will take effect after your current package expires

• Can I upgrade from an old add-on (NOW Kids / Documentary) to NOW ENT or NOW MAX?

  Yes. You can upgrade through the TrueVisions NOW app using the same steps as above. **Note: NOW ENT includes content from both NOW Kids and Documentary. If you upgrade, you should manually cancel your old add-on, as the system will not cancel it automatically.