Frequent asked questions

• What is the differences between the new packages and the old ones?

  The new TVS NOW packages are designed to better meet customers' needs, offering more flexible access to quality original and exclusive content at more affordable prices. Users can now choose how many screens or devices they want to stream on. 
  • Packages are now split by content type – Sports and Entertainment – making it easier to choose based on your viewing interests. 
  • More pricing options – Starting at just 99 THB, you can enjoy a wide range of content including movies, series, variety shows, and popular cartoons. 
  • More value at lower prices – Premium content that used to be available only in high-tier plans (e.g., Golf in NOW MAX at 2,155 THB) is now included in more affordable packages (e.g., NOW SPORTS at 699 THB). In comparison, the older packages combined both sports and entertainment in one bundle, with less pricing flexibility

• What football content is included in the NOW Football package?

  NOW Football offers the most extensive lineup of international football and Thai futsal — 9 leagues and 15 tournaments, including UEFA Champions League, Europa League, La Liga, Bundesliga, DFB Pokal, Africa Cup of Nations, CAF Champions League, and the return of Serie A and Coppa Italia. Enjoy live Thai commentary from top commentators.

• Are there special promotions for True or dtac customers?

  Yes. True and dtac customers can subscribe to the NOW Football package for just 199 THB/month (regular users pay 259 THB/month).

• Can I switch from my current plan (NOW POP / PLUS / PRIME) to a new one?

  Yes. You can switch plans by: Go to TrueVisions NOW app > Profile > Account Settings > Change Package > Select new plan & make payment. 
  **Note: 
  - If the new package is more expensive, the system will charge only the price difference (prorated) and upgrade immediately. 
  - If the new package is cheaper, the switch will take effect after your current package expires.

• How can I subscribe to the new packages?

  You can subscribe via the website: https://truevisions.co.th starting from August 1, 2025, and watch via the TrueVisions NOW app only.

• Are the new packages available on TrueID?

  The new packages are only available through the TrueVisions NOW app. You can watch via smartphone, smart TV, tablet, TrueID box, Android TV, Apple TV, Samsung, LG, and Hisense. Just download and register on the TrueVisions NOW app to start watching.

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